Luggage

Have you thought of arriving at the port hands-free? And is there any better way of extending your relaxation by travelling back home hands-free? MSC gives you the chance to book your luggage delivery service from your home to your cabin and viceversa thanks to the MSC guest dedicated partnership with Bagexpress.

To secure the best rates, visit the dedicated website or contact Bagexpress's contact centre at +39 08119706711.

 

The service is available at the following ports (embarkation/disembarkation): Naples, Civitavecchia, Genoa.

The service is available on the following countries: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Czech Republic, Slovakia, Romania, Spain, Slovenia, Sweden and Hungary (except Channel Islands, Canary Islands, the cities of Ceuta and Melilla, Madeira, Porto Santo, Malta and Cyprus).

Each guest is limited to checking in:

 

• two suitcases per person* (not exceeding 90x75x43 cm in size and 23 kg in weight per bag)
• two pieces of hand luggage per person* (not exceeding 56x45x25 cm in size and 23 kg in weight per bag).

 

If you are travelling to your departure port by air, please check the luggage size and weight limitations with your airline as this may differ from the MSC Cruises policy.

On embarkation day luggage will be delivered directly to the cabin. The expected delivery timeframe is from late afternoon through early evening. We recommend keeping any items needed for embarkation day and evening in your carry-on bag including clothes for the evening, medications, travel documents and personal identification.

The maximum amount of luggage in each cabin must not exceed 100 kg and/or 8 pieces total for all passengers in the same cabin.
Any piece of luggage exceeding the allowance will not be accepted at Check-In.
Guests exceeding these limits are invited to contact MSC Cruises directly or via their travel agents at the time of booking for information on how to ship luggage in excess separately via freight or cargo, at an additional charge.



*Please check your cruise ticket for more details.

Travel documents and passport, money, jewellery and other precious items, electronic devices, medicines, nappies, and any other items you may need at short notice. 

 

On embarkation day luggage will be delivered directly to the cabin. The expected delivery timeframe is from late afternoon through early evening. We recommend keeping any items needed for embarkation day and evening in your carry-on bag including clothes for the evening, medications, travel documents and personal identification.

NB: Objects that are considered to be fragile, personal and/or valuable must be carried as hand luggage only since MSC Cruises cannot accept liability for their damage or loss. Make sure to keep your ID/Passport and all check-in documents handy. Valuable luggage and insurance: please note that luggage travels at your own risk. Insurance can be taken out through MSC Cruises, terms and conditions apply. 

Port Security has the duty to search Guests and luggage to confiscate any article internationally known as dangerous for the safety and security of Guests, Crew and ship. Such items will be confiscated and not returned. Alcohol, firearms, sharp objects such as blades and scissors, flammable and explosive material, items with heating elements, open flames (e.g. clothing irons, kettles, hotplates, candles, incense), and drones. Please notice that hair dryers, hair Irons and hair straighteners are excluded from the interdiction and accepted on board.

 

If explosive material, guns  are detected, law enforcement will be immediately alerted. MSC Cruises will be forced to deny access to any guests not complying with these mandated regulations. In the interest of health and safety, beverages and food (including partially eaten or home cooked items) may not be brought on board either. Exception: dry, packaged and commercially produced foods.

 

Cruises will be forced to deny access to any guests not complying with these mandated regulations. In the interest of health and safety, beverages and food (including partially eaten or home cooked items) may not be brought on board either. Exception: dry, packaged and commercially produced foods.

 

DRUGS:

Guests shall not bring onboard the Vessel any illegal drugs or other Controlled substances including but not limited to medical marijuana.
Illegal drugs or controlled substances will be confiscated, MSC Cruises reserves the right, in its sole discretion to report violations of this prohibition to the appropriate authorities. Any attempt to bring Illegal drugs or controlled substances onboard, may lead to denial of boarding or prevented from boarding or re-boarding the ship.

 

You can find more information on our Guest Conduct Policy Here.

Pool towels or hairdryers (you’ll find these in your cabin); sun cream or beauty products (all available from the onboard shops).

 

On embarkation day luggage will be delivered directly to the cabin. The expected delivery timeframe is from late afternoon through early evening. We recommend keeping any items needed for embarkation day and evening in your carry-on bag including clothes for the evening, medications, travel documents and personal identification.

Prams and wheelchairs are always allowed on board, but must be declared at the time of booking confirmation. Wheelchairs are available on all ships in the MSC Cruises fleet, for use during embarking and disembarking or in the event of an emergency and can be borrowed on board.

If you are travelling to your departure port by air, please check the size and weight limitations on your luggage at the time of booking. Airlines reserve the right to charge a supplement for excess luggage. MSC Cruises accepts no responsibility for issues arising during airport departure or arrival.

 

In the unfortunate event of a luggage handling error by the airline, we offer a luggage recovery service. Working with the Lost & Found offices of each airport, we will make every effort to track your luggage and, when possible, have it sent directly to the ship at one of the subsequent ports of call. In order to help you trace any lost luggage in the most efficient way, we ask you to present a copy of the P.I.R. (Property Irregularity Report) prepared at the Lost Property Office of the airport where you reported the luggage missing.

Prior to reaching the cruise terminal, guests are advised to label their luggage using the tags received with the cruise ticket, and hand it to MSC staff at the terminal.

On embarkation day luggage will be delivered directly to the cabin. The expected delivery timeframe is from late afternoon through early evening. We recommend keeping any items needed for embarkation day and evening in your carry-on bag including clothes for the evening, medications, travel documents and personal identification.

Two days before the end of each cruise, guests receive directly in their cabins the disembarkation procedures and luggage tags. Please leave labelled luggage outside the cabin door the night before disembarking. The luggage will be collected and delivered directly in the terminal building during disembarkation. Please note that the luggage embarkation and disembarkation process can vary between ports.

 

MSC Cruises, its employees and agents accept no responsibility for loss, damage or theft of guests’ luggage or personal effects. MSC Cruises’ responsibility with respect to lost, damaged, or undelivered luggage is explained in the Booking Terms and Conditions.

 

In the unfortunate event of luggage or personal effects being lost or damaged, it is crucial to immediately notify a representative of MSC Cruises and complete the necessary form, which is mandatory for our resolution process.

 

• If the problem occurs upon embarkation, guests have to contact the Guest Services Desk on board that will provide prompt assistance and resolution of the case.
• If the problem occurs upon disembarkation, guests have to contact our staff members at the Terminal that will fill out the relevant Luggage Form.

 

To initiate a formal complaint after disembarkation, the copy of the form should be forwarded to your Travel Agent, along with your booking number.

Alternatively, Guests have the option to secure independent insurance coverage from sources other than MSC Cruises.